Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Refunds are issued in the form of STORE CREDIT ONLY.  Original shipping fees are non-refundable. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@r4tranchwear.com. Please note that returns will need to be sent to the following address: 10460 John Zodrow Rd Gentry, AR 72734

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@r4tranchwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Any perishable item that has been opened is not eligible for return (example: Poultice, Topical Spray, Gastro Snax, etc).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically given store credit.